Terms of service

1. Introduction and General

1.1. International Animal Rescue intends to be fair, honest, and open with our customers. The following terms are for the sake of clarity and ensuring as far as possible we comply with necessary regulations.

1.2. International Animal Rescue do our best to ensure the accuracy of information on the International Animal Rescue website (www.internationalanimalrescue.org), but there may still be genuine mistakes and you should be aware that images are in any case not always accurate, for example colours may vary and manufacturers specifications change after the image was created. If you think that there may be an error please let us know.

1.3. International Animal Rescue cannot accept any liability for the accuracy or content of any other websites with links into or out from the site.

1.4. We reserve the right to correct errors and omissions in any price or other information without any liability. An order is accepted when we take payment from an acceptable credit or debit card. If we make a change which affects an order which has been placed and not yet accepted and despatched, we will inform the customer who may then choose to cancel the order without penalty. No change will apply to any order after it has been accepted and payment taken so that a contract has been created.

1.5. These terms and conditions, and any order form or payment instructions are intended to comprise the whole agreement between International Animal Rescue and our customers in relation to on-line orders. When placing an on-line order you will be invited to read these terms and acknowledge that you have been made aware of them. If you have any special requirements or have made any special agreement for a particular order these should be put in the space provided on the on-line order form.

1.6. By using the International Animal Rescue web site or submitting an on-line order for a product on the International Animal Rescue web site, customers agree to accept these terms and conditions.

1.7. Nothing in these terms and conditions is intended to remove any of the customers’ statutory rights which cannot be legally removed. If meaning is uncertain then no term should be read in a way which would remove a customer’s statutory rights.

2. Acceptance Of Orders

2.1. All orders are subject to product availability.

2.2. All orders are subject to acceptance by us. Acceptance may be withheld at our absolute discretion. An order is only accepted when we take payment from an acceptable credit or debit card.

2.3. Certain products on the site may only be sold legally to persons over a certain age. We reserve the right to refuse any order for those products where satisfactory proof of age has not been provided.

3. Payment

3.1. Payment is automatically deducted from your card when an order is made and payment details provided.

3.2. Our website prices will be displayed in pounds sterling, US dollars or Euro. Your card provider may convert to the currency of your account. You may use MasterCard, Visa, Switch, Maestro credit or debit cards and Paypal.

3.3. We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card which they are not authorised to use or anything else we find suspicious. This is for the protection of genuine customers.

4. Property

4.1. Title of the goods shall pass to you provided your payment has cleared and the goods have been delivered.

4.2. International Animal Rescue asserts all of its intellectual property rights in all of its promotional materials and trademarks.

5. Warranties and liabilities

5.1. All products supplied by International Animal Rescue will conform to all relevant British and European standards as far as International Animal Rescue can ascertain.

5.2. All products are supplied with a full UK guarantee.

5.3. International Animal Rescue accepts no liability for any defect arising from fair wear and tear, wilful damage, negligence, abnormal use, failure to follow manufacturer’s instructions, misuse or alteration of the goods.

5.4. If a product is delivered which is faulty or not as specified on your order it may be returned for a full refund of the price of the product. Please see the section about returning goods which follows.

6. Further information

6.1. Products ordered on the International Animal Rescue web site, but not on sites linked to from the International Animal Rescue web site, are supplied by ; International Animal Rescue, Lime House, Regency Close, Uckfield, TN22 1DS.

6.2. The products ordered will be described on the order form along with the price to be paid including all due taxes (in UK).

6.3. The delivery charge will be shown on the order form unless a different charge has been agreed and agreement confirmed by both of us by email.

6.4. You have the right to cancel orders made online, and not collected personally, as described elsewhere in these Terms and conditions.

7. Customer satisfaction

7.1. We want you to continue to use the services provided by International Animal Rescue, so if you are not happy with the service you have received, in the first instance please contact us by telephone on +44 (0) 1825 767 688 or by email on info@internationalanimalrescue.org

8. Other

8.1. You are not entitled to assign or transfer any of your rights or obligations under these terms and conditions.

8.2. These terms and conditions shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.

8.3. If any of these conditions is invalid or unenforceable the validity of the other conditions will still apply as far as possible.