Refund policy

Returning unwanted, or wrong size, or faulty goods

7.1. Before returning any product for whatever reason, International Animal Rescue must first be notified and the method of return agreed within 14 days of the customer receiving the goods. When returning goods please enclose your contact details including a day time phone number, credit card details a note of why the goods are being returned and your receipt.

7.2. Faulty or incorrect goods: If any goods are faulty or not as ordered (including goods not the size you ordered) please contact International Animal Rescue immediately on discovering the fault. Faulty goods can be returned to us for a refund within 6 months. Please see 7.1 above for details on returning items. The order will be cancelled. If replacement is required you may make a new order.

Please note that any faults discovered after the item has been used may require the goods to be returned to the manufacturer for warranty confirmation before a refund can be processed.

7.3. Goods unwanted because you ordered the wrong size or for any other reason and your right to cancel: The distance selling regulations apply to orders based on information on the web site if they are placed on-line and delivery is in the E.U. This means that you may cancel your order, for any reason, at any time up to seven working days after you have received the products, and receive a refund within 30 days of giving notice of cancellation.

If you cancel the order you will be required to return the products to us (Please see 7.1 above). You will be responsible for the cost of return carriage for cancelled orders where the goods are as ordered. Until the goods are returned you have a duty to take reasonable care of the goods. If replacement is required you may make a new order.

7.4. Goods which have been Customised, Personalised or Made to Measure Paragraph 7.3 above does not apply to goods made to the customer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, (see para 1.7 above).

1.5. Post and packing cost of returns will be at the customers own expense, for items returned because they are unwanted or because they were specified incorrectly in the order if they have been ordered by us specially for the customer.

8. Export

8.1. If goods are to be shipped or used overseas, then it is your responsibility to ensure that it is legal to ship the product to the destination country and use it.

8.2. Paragraph 7.3 above does not apply to goods delivered outside the E.U.

8.3. Consignments despatched to addresses outside of the UK will only be sent to the registered billing address as held your credit card company.